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[Nivlac]

Vista

IE8 and Chrome

kaspersky internet security - Problem started after installing this program

No connection could be made to the net at all - updates failed, connections with browsers failed etc

Uninstalled kaspersky internet security software and even turned off the windows firewall at which point Windows Defender was able to update so I know the connection was working but the browsers failed to connect.

I checked and then rechecked every network setting I could think of and still was unable to get the browsers to connect. Any Ideas???

I spent 2 hours of my Christmas evening trying to get the bosses sister inlaws computer to work 

[Wooster]

If you can get a copy of Procexp onto it, then run that.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

There might still be a component running from Kaspersky.

Vista also uses UAC, so you generally need to install and uninstall programs under admin privileges (right click>Run as Administrator). (Symantec products are bad for this, for some reason the updater service has a habit of sticking around)

There's also a removal tool available on their website which might be worth trying first.
http://usa.kaspersky.com/support/home/208279463/


(Btw...a lot of people are using the free version of Avast at the moment if you are looking for an alternative)

[Nivlac]

I gave the computer back to her that night...let her deal with tech support 

Thanks for the link to the process explorer -I'm sure it will come in handy in the future.


.....Avast - prob my favorite free AV software used it on 4 other laptops that were given to the kids as gifts this year - 2 mini laptops for the youngest kids ($300 each) I ordered them both with XP - not bad but stripped down and over priced IMO, 1 E-Machine ($199) and 1 HP ($299)  - both of them well worth the money spent and came with Windows 7

The limited time I was able to use Win7 I have to say was a pleasure compared to previous first release versions I have used in the past - network configuration and software installation and removal when extremely well. It is the first new OS I have considered buying before the first SP is available for it. I never run the current OS - I am always a full release behind in my upgrades....I could be happy with Win95b TBH as I never had an issue, only upgraded to 98 because I lost my disc and EVEonline forced me to XP...timing seems right for Win7