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[Wooster]

I told Loughor over at PC-Forums to try and get one before his upgrade by pre-emptively emailing the CEO's office.

It worked, he had a modem a few days beforehand and they still sent him the SuperHub anyway..so it's worth a bash at any stage. 

[corroded]

Can someone PM the email address of the CEO so I can sort this. We got a new superfail on Friday.

[Wooster]

http://www.ceoemail.com/sm.php?em=neil.berkett*virginmedia.co.uk

[corroded]

Anything I should pop in the email to trigger sympathy send? (any guides?)

Cheers Woostetron.

[Wooster]

I just kept it honest and said that after going through every step possible to resolve the issue, I thought that a straight modem would do the job.

My brother in law/sister stay 50 yards away and have the same service with a modem and they had no issues at all.
I've been a long term customer on and off as well and was totally honest in saying that this is the worst service and customer support I've ever experienced. 

[keasy]

Just something I ran across regarding contracts and getting out of them if your service is not up to scratch...



Clause J5   ...... does silly salute






If Virgin Media Ltd, Virgin Media Entertainment and/or Virgin Media Payments:
a. increase their respective charges under these agreements;
b. make significant changes to the services so the services you are entitled to receive in return for the charges you pay are significantly altered or reduced; or
c. make significant changes to the terms and conditions of these agreements (including the other legal stuff),